Delivery/Returns

We make every effort to dispatch your order to you without delay. Should an item be out of stock or if we see any delay with your order being despatched we will contact you immediately. We do please ask that you allow sufficient time when placing your order and ask that you try to avoid order items the day before you require them - we cannot be held responsible for late deliveries as this is out of our control once the item has left our warehouse.

If there is any problem with your delivery then we will email you so do please check your email account regularly. Delivery of all items are made by Courier and not Royal Mail.

All goods being dispatched will be using "Next Day" service (unless agreed differently) Monday to Friday subject to stock availability.

Delivery Plans and costing’s can be arranged on business to business agreement.

Every effort is made to ensure goods are dispatched on time, however, this cannot be guaranteed by the very nature of traffic and/or road accidents. Remote areas of Scotland and the Highlands may take longer for delivery ACCESS SECURITY PRODUCTS Ltd will not be liable in any way for the loss of earnings, production time or any other associated costs resulting from late or non-delivery of goods.

Back Orders
In the event of an item being out of stock then we will back order this for you, however, you will be notified via email or phone and given the option to cancel your order.

Your Business rights to cancel your order:
As a Business customer you have the right to cancel your order, however, you do not have the same rights as a consumer. To return an unwanted order please contact us via phone or email first to obtain an OCN (order cancel number).

The item/s must be returned with all fixings, original packing and any supplied paperwork, manuals or instruction booklets. The item/s must be in re-saleable condition for us to consider a full refund. Each returned item will be evaluated individually and may still be subject to a handling charge.

Any item/s returned to us that is not in a re-saleable condition will either not be refunded or any refund will be adjusted accordingly.

We cannot accept item/s that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged item/s found the purchaser is required to return the item/s to us at their own expense.

Faulty item/s:
*******WE SUGEST THAT YOU PLEASE BENCH TEST ALL ITEMS BEFORE INSTALLATION TO CONFIRM PRODUCT TO BE WORKING****** In the event of the item/s deemed as faulty Following bench test please contact us via phone or email immediately with the order number detailing the item/s fault Please do not send the item/s back without emailing us first.

Whilst faults do occur, it is more often than not that incorrect or short circuiting of wiring or heavy handling of connections of the cabling and/or connections, in-experience or non-understanding of the instructions are the main cause/s for the need to return item/s that were dispatched in perfect working order.

Any persons wishing to return an item/s deemed as faulty are required to obtain a RTN (Returns Number) first. Only then will an item/s be signed for as received by ACCESS SECURITY PRODUCTS LTD. Items are to be sent back to us at the purchaser’s expense for repair or replacement if required.

If the returned item/s is found to be operational upon our tests, a report will be emailed to you together with a test/repair charge of £25.00 + VAT. A re- delivery charge will also be added.

ACCESS SECURITY PRODUCTS Ltd will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from the installation of our products or in-experience of the installer.

Replacement of faulty items:
ACCESS SECURITY PRODUCTS Ltd do not send out advanced replacement, no matter how urgent it maybe. If you require a replacement item/s then you may be requested to purchase it via us in the first instance and we will refund you subject to our Refunds/Returns Policy

Any item/s returned as "Faulty" will be tested and if it is found to be faulty as a result of poor workmanship a new item will be sent to you without question.

Refunds:
All refunds are made within 30 days to you for the full amount of the item/s cost only providing that the item/s is returned in perfect condition (This will not include delivery cost or your return cost).

Any item/s returned that is damaged or have parts missing will not be refunded in full.

Warranty:
All item/s purchased are supplied with a manufacturers standard 12 month warranty ensuring that goods are supplied free of dirt, damaged materials or defective workmanship. Warranty will not cover any goods found to be misused, forcibly damaged or due to 'Mother Nature'

Returns address to:
ACCESS SECURITY PRODUCTS LTD
AEMS Building
127 UPPER THRIFT STREET NORTHAMPTON
NN1 5HR